PTV Assist

We aim to redesign the PTV app by giving it a new accessible navigation function called ‘Assist’. ‘Assist’ exists to instill confidence in our users about their ability to board and disembark at planned tram stops and reach their destination. We will provide clear accessibility information and rerouting options. Our goal is to assist users while freeing up their hands for wheeling, making travel safer and reducing planning time. ‘Assist’ aims to minimize the number of taps needed by changing focus at each step and clearly highlighting safer options for our users to take throughout their journey. This will be achieved through wheelchair-friendly routes, real-time information updates, the digitalization of the blue accessibility boarding button and more. We aim to make the user interface intuitive and give users control over essential functions without cluttering their screen with unwanted information.